Delivering a connected customer experience

The Harvard Club of Victoria would like to invite members and their guests to join us for drinks and an engaging presentation by Harvard Alumn Robert Wickham, on Monday the 24th of October 2016. Robert will share with us his knowledge on 'Delivering a Connected Customer Experience'.

Customers today are hyper-connected, always on, highly opinionated. Their expectations on how they want companies to interact with them has changed dramatically - driven in large part by brands & technologies that did not exist 10 years ago. In this TedTalk-like session, Robert will explore some of these technologies & trends that are impacting today's market, and share how companies are innovating using Salesforce to transform the way they interact with their customers.

Robert Wickham is the Regional Vice President of Innovation & Digital Transformation Australia & New Zealand for Salesforce. Robert  leads Salesforce’s efforts to help companies experiment and validate new business ideas in partnership with some of the local incubators. Prior to joining Salesforce, Robert led the Engineered Systems business at Oracle across Australia & New Zealand, held multiple marketing, product management and sales leadership positions at Empirix Web Test Division, was a co-founder of Go Fly Limited (a low cost European airline that was eventually sold to EasyJet and was a management consultant with the Boston Consulting Group.  

​Robert holds a Bachelor and Master’s Degree in Aeronautical Engineering from The Massachusetts Institute of Technology (MIT) as well as an MBA from the Harvard Business School. Robert was a member of the MIT Board of Trustees from 1996-2001 and the MIT Alumni Board from 2002-2004. He is a recipient of the MIT Bronze Beaver for distinguished service. 

We hope that you can join us!

Date: Monday 24th October
Time: ​6pm - 8pm
Venue: York Butter Factory, 62 -66 King St, Melbourne
​Bookings: $35 for members and their guests (members please login prior to purchasing) or $40 for non-members. Click here to buy tickets!!!

Enquiries: or 0414 582 860

HCV would like to thank our sponsors of this event - Salesforce and The York Butter Factory.